As a writer

As a teacher

As an engineer

As a manager

• Lead technical writer of Angular Framework’s docs-as-code documentation
• Implemented documentation quality tools to reduce errors by 10% over 4 mos.
• Improved documentation readability by 5% in just 4 months
• Supported community contributions to open-source documentation content
• Developed processes to improve documentation authoring efficiency

Amazon Web Services docs.aws.amazon.com
(January 2020 to April 2022)
As a Senior Programming Writer, I:

• Wrote tutorials, reference, and conceptual overviews for the AWS IoT Core features in the 300+ topic Developer Guide
• Developed the product terminology usage and style guide to improve consistency across UI and documentation contents
• Applied user research and customer feedback to improve site info architecture
• Improved customer satisfaction of Developer Guide by almost 20%
• Developed productivity tools to improve writing efficiency
• Interviewed technical writing candidates and mentored junior writers

DocsByDesign docsbydesign.com
(September 2018 to December 2019)
As a Technical Writing Consultant, I:

• Supported documentation for a Communications Platform as a Service company (part time)
• Wrote and edited REST API documentation
• Engaged with the developer documentation community through publications, social media, and public speaking.
• Was a Twilio Champion and speaker at Write the Docs and API the Docs events.

Mercer University mercer.edu
(August 2016 to December 2019)
As an Assistant Professor, I:

• Taught undergraduate and graduate courses in technical communication:
  • Introduction to Professional Communication
  • Technical Communication for Engineers
  • Usability Research
  • Communication in High-Tech Environments
  • Instructional Design
• Developed the piClinic Console to provide service-learning experiences in technical communication by supporting limited-resource clinics
• Provided university service supporting GoBabyGo project
• Served as faculty representative for the STC student chapter
• Conducted research on:
  • Patient-record automation in limited-resource healthcare clinics under a Fulbright Scholars Grant
  • Technical communication myths (tcmyths.com)
• Published research papers listed in my publications.

• Wrote conceptual and REST API reference documentation for software developers about mpx, the company’s SOA-based video management system
• Reduced the time to produce reference documentation by over 30% by automating routine tasks and improving the authoring-workflow efficiency
• Improved customer experience by shortening information paths after researching customer tasks and documentation site traffic
• Redesigned the site’s home page and information architecture to accommodate the company’s growing and evolving customer base
• Migrated help content from Confluence CMS to Knowledge Owl knowledge base

• Taught courses in experimental methods and project management
• Assisted teaching courses in user-centered design, qualitative, and quantitative research methods

• Wrote user guides, overviews, code examples, and API documentation for web services and system components of Microsoft Windows
• Developed web interfaces and technical content by working closely with the product teams. Researched customer experience to improve help content
• Reduced documentation costs by $18,000/year using Six-Sigma methods.

As a contract technical writer to Microsoft, I created, edited, and published technical white papers and online help topics to introduce new technologies to software developers and system administrators.

As a contract technical writer, I authored technical white papers about developing and debugging Windows device drivers as a contractor to Microsoft.

As an independent filmmaker, I produced video and film programs for independent, academic, and municipal clients.

As a programmer writer, I wrote technical reference material for the Windows Server 2003 Resource Kit.

Starting as a contract software engineer and advancing to a lead software developer, I developed several major releases of the Windows Performance Monitor for Windows NT: versions 3.1 through Windows 2000. My team added features that improved the reliability and the utility of Windows performance monitoring. We designed and implemented v1.0 of the Performance Data Helper (PDH) library and API for Windows NT 4.0 and Windows 2000.

As an adjunct instructor, I taught evening courses in electronic circuit theory, design, and troubleshooting. Designed curriculum, courses, and labs for a two-year degree in electronic circuit design.

As a software engineering team leader, I led five software developers to develop Windows application software for bar-code printers. As a team, we improved application reliability and efficiency through design, coding, and process improvements.